Contact & Help

Contact us here:

Do you have any questions for our Customer Service team? Feel free to contact us via our contact form.


We have compiled some Frequently Asked Questions for you on this page. You might find the correct answer to your question here:

How do I contact your Customer Service?

Feel free to contact us via our contact form.

How can I place an order?

Unfortunately our delivery area is currently limited to Germany only. Feel free to use our country selector to visit your local essence online shop and find the online retailer that delivers your favourite products to your country.

Where can I buy essence products outside the online store?

For a complete list of retail partners near you, please visit the storefinder on our website.

Does essence offer vegan products?

Each and every one of our products is guaranteed to be 100% free from ingredients of animal origin and is therefore vegan.*

* Due to a raw material shortage we need to replace the vegan ingredient berry wax in the Lash Princess ​False Lash Effect Mascara with beeswax (marked on the product) for a limited time (starting in May 2023).

Does essence conduct animal testing?

No, in keeping with EU legislation, we have been free of animal testing since the day we were founded.